Return and Refunds

At S-Match.Shop, we are committed to ensuring your satisfaction with our products. Our return and refund policy is designed to provide you with a hassle-free experience. Please review the following guidelines:

1. Returns:

  • We accept returns within 30 days of the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

3. Exchanges:

  • If you need to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.

4. Return Shipping:

  • The cost of return shipping is the responsibility of the customer, except in cases where the return is a result of our error (e.g., incorrect or defective item).

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and will cover the return shipping costs.

6. Refund Processing Time:

  • Refunds may take some time to process. Please allow a few business days for the refund to appear in your account.

7. Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund.

8. Contact Information:

  • If you have any questions or concerns regarding our return and refund policy, please contact our customer support team through our contact page or email.

Our goal at S-Match.Shop is to ensure your satisfaction with our products and services. We appreciate your understanding and cooperation in following our return and refund guidelines. If you have any specific concerns or require assistance, please don’t hesitate to reach out to us